Q: I am onsite at the On2 Homes Green Valley Ranch community, but I can’t find a sales person to talk to and get information. Where should I go?
A: Our Sales Showroom is located in the University Hills Plaza, 2520 S. Colorado Blvd, in Denver. The Sales Showroom features virtual reality home walkthroughs, a digital app sales experience, and it’s the place where your homeownership journey will begin.
Q: Is my home under warranty?
A: Your home includes the Oakwood Home Builder’s Limited Warranty. For detailed information on what’s included in this warranty please reference your Homeowner Guidebook. In addition to the Home Builder’s Limited Warranty, Oakwood Homes provides each homeowner with Oakwood’s Customer Care during the one-year period from date of closing, or the date of occupancy – whichever comes first. All warranty requests should be submitted in writing using the warranty request form.
Q: Is the homesite included in the purchase price?
A: Each community has different lot premiums unique to their exposure, size and location. Whenever searching for a home site, it’s best to connect with our expert sales counselors onsite as they can find a home site that works for your personal needs, lifestyle and budget.
Q: I have an emergency after hours. What should I do?
A: If you have an emergency situation happen after hours, please reference your emergency sticker (located in the cabinet under the kitchen sink) and contact the appropriate vendor listed on the sticker.
Q: What is considered an emergency?
A: The following is considered an emergency by our Customer Care Team:
Loss of heat in the winter
Water leaking inside the home
Loss of electricity (your house being the only home on your block without power)
Note: A non-functioning air conditioner is not considered an emergency.
If you have loss of heat this means that your furnace is not working correctly. Make sure that your furnace filter has been recently replaced, and the furnace has been reset.
If you have a water leak in your home, turn off the main water line in the house. This will usually be located in the utility room. The handle for the water line will be parallel when it is on so make sure that it is vertical once you shut the water off.
If there is no power in your home, check to see if the surrounding houses are lit. If your house is the only house without power you will need to check the breaker to make sure that all of the switches are in the ON position. If all of the switches are on then you will need to contact your associated power company first (e.g. Xcel Energy or IREA) then contact the number on your emergency sticker.
Q: I sent an email to customer care. When can I expect a response?
A: Our Customer Care Team is available Monday-Friday 8am – 4pm Mountain Time. We receive and respond to support tickets and phone calls during this time.
Q: Are my appliances covered under the Oakwood Warranty?
A: Oakwood Homes does not warrant any appliances. Appliances are covered under warranty through the appliance manufacturer. Appliances include the stove, refrigerator, microwave, dishwasher, washing machine and dryer.
Appliance warranty cards should be sent to the appliance manufacturer within 14 days of your closing date. Warranty registration is also available online.
All warranty requests for appliances must be submitted through the appliance manufacturer by the home owner. Be sure you have the appliance serial number and model number on hand when you call to schedule a warranty appointment.
Q: How often should I change my furnace filter?
A: Furnace filters should be changed every 30 days.
Q: Do you charge for working with the Homebuyers Club (HBC)?
A: No! This service is absolutely free; with no obligation to buy from On2 Homes (although we’re confident you’ll want to)!
Q: How do I get my mailbox keys and my mailbox number?
A: You will need to bring the warranty deed and photo ID to the post office to get the keys and mailbox number. The post office will have information on which box is yours in the community.